Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

YOLIE is an on-line medical supplier of original and branded products that fall under the following categories:  medical equipments/consumables  pet foods & accessories  beauty  veterinary  living aids  sportsOur main method of shipping products to customers is through delivery service (courier). Purchases will incur payment(s) of delivery fees for packages.

Do You Ship Internationally?

No, we do not ship packages internationally.

How Long Will It Take To Get My Package?

All packages are delivered to buyers on the same day or within 3 days of order confirmation.

PAYMENT

What Payment Methods Are Accepted?

Our payment methods are made flexible for all customers. You can make payments easily through following transaction methods:  Cash on Delivery  Mobile Money transfer  Bank deposit

Is Buying On-Line Safe?

Yes, it is safe to buy products online. YOLIE enforces strict customer policies that protect its customers from any form of online fraud/thievery. Thus, customers have nothing to worry about as far as online buying/shopping is concerned.

Order & Retunrs

How do I place an Order?

YOLIE has a simplified mode of placing orders on our main site. Once you have come across what you intend buying, follow these easy steps carefully to place your order: a. On the main site, look out for the MENU bar and click on it to reveal a list of categories in which our various products fall under (located on the immediate right of the YOLIE logo). b. After finding the suitable category under which the product you are looking for falls under, click on the item name. c. This will enlarge your choice of product on your screen (the price and quantity of the product you wish to buy is displayed next to the product. d. Click on the 'Add to cart' tab to prompt and commence order. e. At the top right corner you will find that the number of items you purchased has been indicated on the icon that looks like a hand bag. Click on that icon. f. You will find the 'view cart' and 'check out' buttons. Click on the check out button. This will lead you to a history of your order placement. Beneath the review, tick the small box which will further indicate that you have agreed to the terms and conditions provided. g. Now, click on the 'place your order' tab to complete order.Once your order is placed, we will automatically send you a notification via your email address provided to confirm purchase. This is to necessitate the shipping process. To be sure of your transaction with us, you can reach us by calling or sending an SMS to our hotline at 0546323824 or www.info@yolieonline.com a few hours after you order placement.

How Can I Cancel Or Change My Order?

Call our hotline at 0546323824 or reach us via www.info@yolieonline.com for immediate rectification.

Do I need an account to place an order?

Yes, you need to create an account in order to complete the placing of an order

How Do I Track My Order?

In order to be informed about your order, we will keep you updated by sending you mails indicating where your product has reached at every point time in time.

How Can I Return a Product?

Call our customer service line at 0546323824 or www.info@yolieonline.com to receive directions on how to return our products.
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